Refund Policy

14-day voluntary refund window

You may request a refund using your purchase email within 14 days of payment. This voluntary policy does not reduce other rights for defects, non-delivery, or under applicable consumer law. Contact Support about compatibility, duplicate payments, or delivery issues even after 14 days.

The trial is free and does not automatically become a subscription. You do not need to cancel it to avoid a charge.

How to request a refund

• Open the customer portal, request a one-time access link with your purchase email, and select the relevant order to submit a refund request.
• You can also [email protected], or use the Support page, with your purchase email, order number, and the issue you want resolved.
• Do not provide full card numbers, card security codes, email passwords, one-time verification codes, or API keys. Ownership is verified through your order and purchase email.
• List all affected orders for duplicate payments. For a missing license, try purchase recovery first; it does not require another payment.

Processing and receipt of funds

Submitting a request starts a support process; it does not mean funds have been returned. After review and processing, the payment channel’s confirmation determines the result.

Refunds generally return to the original payment method. Timing, exchange differences, and bank processing rules depend on the payment channel and bank. Website timers do not guarantee a specific arrival date.

Waffo or the actual seller may need to verify details under its payment process. Failed or unclear refunds remain pending for reconciliation; failure is not treated as success.

Licenses after a refund

Once a full refund is confirmed, the license stops receiving new credentials and paid use rights are revoked. Offline devices learn of the change when reconnecting for validation or when existing credentials expire.

A partial refund does not automatically reduce device seats. Handling depends on the order and the resolution agreed with you.

Statutory rights and disputes

Mandatory consumer rights, including remedies for defects or non-delivery, remain available. Contact Support if a refund or payment status is unclear. You may also seek remedies through your payment provider or competent consumer authorities.